Vodafone

First hand, real-life customer experience. Customer   engagement workshops for 260 managers.

Vodafone wanted to give employees a first-hand, real-life customer experience that could really help them understand their customers’ perspective

We developed and delivered a series of customer engagement workshops that put 260 Vodafone managers on the front line of the insight gathering process.

In addition several major innovation ideas have been inspired by the insights they gathered